FAQ
Frequently Asked Questions
Find answers to the most common questions about Wild Nova products, shipping, returns, and customer support.
How long does shipping take?
Most orders arrive within 5–15 business days depending on your location. Tracking information will be sent once your order ships.
Do you provide tracking information?
Yes. Once your order has been dispatched, you will receive an email containing tracking details when available.
Are your beauty devices safe?
Wild Nova carefully selects products designed for cosmetic and beauty purposes. Always follow the instructions included with your product and discontinue use if irritation occurs.
How soon will I see results?
Results vary depending on the product and individual use. Consistent use according to product instructions typically provides the best results.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout.
Can I cancel my order?
Orders may be canceled before they have been processed for shipment. Please contact support as soon as possible if you need assistance.
Do you offer refunds?
Yes. Eligible refunds are handled according to our Refund Policy. Please review that page for full details.
Do you ship internationally?
Yes. Wild Nova ships to many countries worldwide. Shipping availability and delivery times may vary by destination.
How can I contact customer support?
You can reach our support team via email at support@wildnova.com or through our Contact Us page.
Still Need Help?
Our support team is here to assist you.
info@wildnova.us